Privacy policy

Last Updated: January 14, 2025

Introduction

MyDubaiBiz (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mydubaibiz.com or use our business setup and consulting services in the United Arab Emirates.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

  • Request a consultation or quote
  • Fill out contact forms on our website
  • Subscribe to our newsletter
  • Register for our services
  • Communicate with us via email, phone, or chat
  • Apply for employment opportunities

Types of personal information collected may include:

  • Full name
  • Email address
  • Phone number
  • Nationality
  • Passport details (when required for visa and company formation services)
  • Business information and activity details
  • Employment history and qualifications
  • Financial information for service payments
  • Any other information you choose to provide

Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing activity:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website addresses
  • Pages viewed and time spent on pages
  • Date and time of visits
  • Clickstream data
  • Device identifiers

This information is collected through cookies, web beacons, and similar tracking technologies.

Information from Third Parties

We may receive information about you from third-party sources, including:

  • Business partners and affiliates
  • Government authorities (for license and visa processing)
  • Payment processors
  • Marketing and analytics providers
  • Publicly available sources

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

  • Process your business setup and company formation requests
  • Prepare and submit applications to government authorities
  • Facilitate visa and Emirates ID processing
  • Open bank accounts on your behalf
  • Provide accounting, tax, and compliance services
  • Communicate with you about our services

Business Operations

  • Respond to your inquiries and provide customer support
  • Send administrative information, updates, and service notifications
  • Process payments and manage invoices
  • Maintain accurate business records
  • Comply with legal and regulatory obligations

Marketing and Communications

  • Send newsletters and promotional materials (with your consent)
  • Provide information about new services and special offers
  • Conduct market research and surveys
  • Personalize your experience on our website

Website Improvement

  • Analyze website usage and trends
  • Improve website functionality and user experience
  • Develop new features and services
  • Troubleshoot technical issues

Legal Compliance

  • Comply with UAE laws and regulations
  • Respond to legal requests and prevent fraud
  • Protect our rights, property, and safety
  • Enforce our terms and conditions

Legal Basis for Processing (Where Applicable)

We process your personal information based on the following legal grounds:

Contractual Necessity: Processing is necessary to perform our services and fulfill our contractual obligations to you.

Consent: You have given explicit consent for processing your personal information for specific purposes.

Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services, marketing, and fraud prevention.

Legal Obligation: Processing is required to comply with UAE laws and regulations.

How We Share Your Information

We may share your personal information with third parties in the following circumstances:

Service Providers and Partners

We share information with trusted third-party service providers who assist us in delivering our services:

  • Government authorities (DED, free zones, immigration, RTA, etc.)
  • Banks and financial institutions
  • Typing centers and PRO service providers
  • Document attestation services
  • Legal and accounting professionals
  • IT service providers and hosting companies
  • Payment processors
  • Marketing and analytics platforms

All service providers are contractually obligated to maintain confidentiality and use your information only for specified purposes.

Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity.

Legal Requirements

We may disclose your information when required by law or in response to:

  • Court orders or legal processes
  • Government or regulatory requests
  • Law enforcement investigations
  • Protection of our rights, property, or safety
  • Prevention of fraud or illegal activities

With Your Consent

We may share your information with third parties when you have provided explicit consent for such disclosure.

International Data Transfers

Your information may be transferred to and processed in countries outside the United Arab Emirates, including countries that may not have the same data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Typical retention periods:

  • Client information: 7 years after service completion (UAE legal requirement)
  • Marketing communications: Until you unsubscribe
  • Website analytics: 26 months
  • Financial records: 7 years (UAE tax and accounting requirements)
  • Job applications: 1 year after application

After the retention period expires, we will securely delete or anonymize your personal information.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security measures include:

  • Encryption of data in transit and at rest
  • Secure server infrastructure
  • Access controls and authentication
  • Regular security audits and assessments
  • Employee training on data protection
  • Confidentiality agreements with staff and partners
  • Backup and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you.

Correction: Request correction of inaccurate or incomplete information.

Deletion: Request deletion of your personal information (subject to legal retention requirements).

Restriction: Request restriction of processing your personal information.

Objection: Object to processing of your personal information for certain purposes.

Data Portability: Request transfer of your information to another service provider.

Withdraw Consent: Withdraw previously given consent at any time.

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.

Types of Cookies We Use

Essential Cookies: Necessary for website functionality and cannot be disabled.

Analytics Cookies: Help us understand how visitors use our website through Google Analytics and similar tools.

Functional Cookies: Remember your preferences and settings.

Marketing Cookies: Track your activity to deliver relevant advertisements (with your consent).

Managing Cookies

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

For more information about cookies and how to manage them, visit www.allaboutcookies.org.

Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will promptly delete it.

Marketing Communications

With your consent, we may send you marketing communications about our services, industry news, and special offers.

You have the right to:

  • Opt-out of marketing emails by clicking the “unsubscribe” link
  • Adjust your communication preferences in your account settings
  • Contact us directly to update your preferences

Even if you opt-out of marketing communications, we will still send essential service-related communications.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Updating the “Last Updated” date
  • Sending email notification (for significant changes)

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Office 78, AL KHABEESI BLDG, Al Khabeesi, Dubai, United Arab Emirates

Email: [email protected]
Phone: +971 50 438 3407
WhatsApp: +971 50 438 3407

Business Hours: Sunday to Thursday, 9:00 AM – 6:00 PM GST

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

Acknowledgment

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.